Q: What restrictions from the cemetery are you talking about?
A: Some cemeteries only allow certain size and models of monuments to be placed into their cemetery. Please call the cemetery and tell them what you have in mind. They will advise you on any restrictions. We do not have anything to do with the cemetery or their restrictions.
Q: What is the process of ordering a monument?
A: Since Mike's Laser Etching is a direct granite importer, we have the products in stock and all etching is done on site. When you determine what you have mind for the monument, we will make two free previews for you. There will be an additional $50 fee for any previews after two. If there is a simple mistake, for example a spelling error, there will be no charge.
Q: What courier service do you use to ship the monument?
A: We normally use RLC Courier Service. Please go to www.GORLC.com to track your shipment once a tracking number has been provided. For DE, MD, NJ, and PA, we may be able to deliver and install the monument. Please call for details 1-877-836-0332.
Q: What types of payment plans available?
A: Please call or e-mail for details on our 6 month interest free payment plan. We require AT LEAST 50% down to etch the monument. The monument will not be shipped until payment has been received in full.
Q: I ordered a bench. Does it arrive assembled?
A: The benches are sent in 3 separate pieces (top, 2 legs). You can purchase any tile and tub sealer from any local hardware store for attaching the legs to the top of the bench.
Q: I am getting a companion monument for my spouse and I. He is deceased. When I pass, who adds my date?
A: We will leave the death date blank for any surviving members on the monument. We use TIMES ROMAN for the dates, which is standard in the monument business. The cemetery can let you know who to contact to add the final date.
Q: I received a photo by email of my finished monument. What are all the white specks in the stone?
A: Granite and Marble are natural products of the Earth. We guarantee you will receive the best. When a picture is taken, the flash reflects off the grain in the stone. Once you see the monument in person, you will not see the specks. The picture is just to give you an idea of what it looks like finished. Pictures do not entirely show quality.
Q: What kinds of pictures can I use?
A: We recommend clear detailed pictures. The etching is only a good as the picture we receive. If the picture is blurry or pixelated, it may etch poorly.
Q: What if I can't send you a picture by email? If I mail it, will it be returned in it's original condition?
A: You can send a picture to us by mail. If you would like it returned, please include a self addressed envelope with the proper postage. Mike's Laser Etching is not responsible for any damage caused by the U.S. Postal Service.
Q: I want someone or something cut out of my photo I want to use. Can that be done?
A: Yes. There may be an additional customization fee. These fees are priced per job, depending on what needs to be done.
Q: When will I receive my monument?
A: Standard shipping is 3-5 weeks. We must also receive a signed contract, approved preview, and payment in full. We do have express shipping for an additional cost of $250.00. With express shipping, the monument will be shipped within 7 - 14 business days after payment and signed paperwork have been received.
Q: Am I limited to using your designs or can I use one of mine?
A: As long as what design you want to use is a clear, detailed picture, we can use it. Pictures taken of pictures are not recommended due to lack of clarity and poor quality of the image.
